Visitors to the Jumeirah Group hotels and resorts can now enjoy Jumeirah e-Butler’s service, offering an innovative platform that enables visitors to use their personalized smartphone service anywhere and anytime.
The service will allow visitors to communicate with hotel staff via instant messaging applications to request room service, spa treatments, housekeeping, dinner reservations, drinks and snacks at the beach or even future bookings.
The new service is available 24 hours a day, 7 days a week, enabling them to communicate quickly and efficiently via mobile devices with a single click.
Jumeirah eServices will be operational across Jumeirah’s portfolio of hotels and resorts by June 2019. Delivering service beyond expectations is a cornerstone of the brand and one of the many initiatives being implemented.
Jumeirah’s e-services will be available through the application of WhatsApp in all Jumeirah hotels and resorts around the world, with the exception of its facilities in China. The service will be available through the Wii Chat application, While visitors to the Burj Al Arab Jumeirah can benefit from the services of the e-service provider in Jumeirah through the WattsApp and Wi-Chat applications.
“We will be able to enrich the hospitality experience of Jumeirah by providing them with customized services according to their needs, as well as enabling them to participate in planning their stay to the highest levels of service,“ said Pedro Dickin, Chief Operating Officer, Jumeirah Group.
By enhancing the channels of communication with their visitors, Jumeirah aims to be able to take a closer look at what visitors prefer, and therefore their services are approved with each guest’s wishes. Jumeirah’s e-service provider is an innovative tool to discover and enhance their guests’ needs in a world where digital integration is emerging day by day. Thanks to this service, visitors are more accessible to them wherever.