The Roads and Transport Authority (RTA) is planning to divert several licensing services to smart channels starting from the end of this month.
The plan is to systematically divert all services in line with the government’s policy to limit the number of clients at service centres and make the Smart City initiative a reality.
The CEO of Licensing Agency, RTA Abdullah Yousef Al Ali said, “Customers seeking 8 licensing services will be prompted to use smart channels RTA Website www.rta.ae Dubai Drive App, Service Kiosks, and the Call Center (8009090). The services will be gradually phased out at service centres such that they will cease by the end of June.”
The online services include renewal of registration of individually owned vehicles that need testing, list of registered vehicles, return from tourist trips, and registration of the first owner, vehicle ownership certificate, re-insurance certificate, replacement of lost/damaged ownership certificate, and clearance certificate.
They are planning to divert more services by the end of September this year like payment of fines, renewal of vehicle ownership with a different number plate and the changing of the number plate. The processing of these services will be channeled through the said electronic and smart platforms.
Al Ali said, “Our policy of migrating licensing services and others to electronic channels is in response to leadership directives to reduce the number of visitors at service centres and enable clients to process their transactions smoothly at their own convenience. The policy saves customers time & effort, concurs with the Smart City initiative and supports RTA’s first and third strategic goals: Smart Dubai, and People Happiness, respectively.”